Frequently Asked Questions

  1. How do I close my account?

    To close your account on eBay or eBay-owned sites, go to the site's help pages or contact the site's customer support team. We'll remove your personal information, or make it anonymous, as soon as reasonably possible based on your account activity and in accordance with applicable law. We may delay an account closure or retain your information to conduct an investigation or if required by law.

    We may also retain information to do any of the following:

    • Comply with law
    • Prevent fraud
    • Collect any fees owed
    • Resolve disputes
    • Troubleshoot problems
    • Assist with investigations
    • Enforce a site's terms and conditions
    • Comply with legal requirements
    • Take other actions otherwise permitted by applicable law
  2. How do I request access or update the personal information that eBay stores about me?

    You can review and update most of your personal information on the account pages of eBay or eBay-owned sites. In some cases, the sensitivity of the information prevents us from displaying it over the internet. To review this information, contact the site's customer support team.

  3. What information does eBay collect about me, and what is eBay doing with it?

    For complete details about the personal information eBay and eBay-owned sites collect about you, view the site's Privacy Policy. Generally, we collect enough personal information to do the following:

    • Facilitate the service you request
    • Resolve disputes
    • Troubleshoot problems
    • Process transactions
    • Collect fees
    • Measure your interest in our services
    • Inform you about our other offers, products, services, and updates
    • Customize your experiences
    • Detect and protect eBay against error, fraud, and other criminal activity
    • Enforce our terms and conditions and as otherwise described at the time of collection
  4. I have a complaint, whom should I contact to get it resolved?

    The help pages on eBay and eBay-owned sites answer many of our customers' frequently asked questions. If you still have questions after viewing our help pages or using our automated response system, please contact the site's customer support team.

  5. How does eBay protect my privacy?

    We don't sell or rent your personal information to third parties for their marketing purposes without your consent. We disclose your personal information only as outlined in our Privacy Policy or when you instruct us.

    We give you control over how we use your personal information by giving you choices about how we communicate with you, allowing you to update your information and providing you with access to your information.

    We use a variety of safeguards, including firewalls, encryption, physical and logical access controls, and Secure Socket Layers to help protect your personal information from loss, theft, and unauthorized access and disclosure.

    We train our employees on how to protect and secure your information.

  6. What information and to whom does eBay disclose my personal information?

    eBay may share your personal information with other eBay entities, third-party processors (such as service providers or vendors), law enforcement, and other third parties with your consent. Each eBay-owned site has a Privacy Policy that describes in detail the personal information we may disclose about you and the circumstances for disclosure.